Terms & Conditions

Full risk assessments will be undertaken prior to any workshop/activity/course delivered by LCBC to ensure participant, staff and volunteer safety.

Our community hub has a limited capacity, therefore, where possible, we ask that only one parent/carer attends family sessions.

Cooking Workshops: We provide all ingredients, equipment, resources and aprons for all workshops/courses. If the offer of a free copy of our LCBC Recipe Collection is stated for our cooking workshops,  a book will be issued to each family/person only upon attendance. Only one copy of the book will be issued per family/person regardless of how many workshops/sessions are attended.

School Holiday Activities: All resources and food and drinks, appropriate to the time of day are provided.

Courses: All resources and refreshments are provided. We need to be informed of any dietary requirements prior to the event, and need at least 72 hours notice for any changes to these requirements to be able to cater for them. Please note, we may not be able to cater for every dietary requirement, but you will be informed of this upon booking. 

Please also refer to our cancellation policy below.

External Providers: We work with external organisations who may bring courses, sessions, services, or events to our Community Hub. We are not responsible for the content, risk assessments and resources provided by external providers.

We ask that you dress appropriately for all cooking workshops and family or youth sessions. Long hair should be tied back for any groups which involve cooking. Our family or youth sessions may involve messy play and crafts, therefore please be aware that clothing may get stained.

Parents/carers are responsible for their children at all times during the Family Cooking Workshops, or any other family activity, or service we run. For youth only, or Kids Cooking Workshops, LCBC team members will take responsibility for your child/children. All children MUST be over the age of 8 years for these sessions. If your child/children have specific in depth needs, we may need you or a carer to attend.

Please do not bring along additional children, or adults when booked on to a workshop/activity/event. We calculate catering and room capacity based on bookings, so we may need to turn you away if this is not adhered to. Some sessions/courses are run specifically for adults, therefore, we are unable to allow children to attend.

Special Dietary Requirements, Food Allergies: We ask that you please inform us at the time of booking of any allergies/intolerances, if vegetarian/vegan, or follow religions which affect dietary choices etc. We are unable to cater for this if not informed ahead of time.

Disabilities & Illness: We ask to be informed of any disabilities or health conditions such as epilepsy, heart conditions, neurodiversity or pregnancy, that require us to adapt our sessions. If any individual, including children, has a contagious illness, or has diarrhoea and vomiting, in the interests of public safety, please do not attend. We abide by the Government Guidance (link) with regards to contagious illnesses and disease. We reserve the right to refuse entry to our Community Hub if we feel other community members are at risk.

First Aid/Accidents: All frontline LCBC staff are fully trained in First Aid. If you do not consent for first aid to be administered to yourself, or your child, please inform us prior to attending an activity/event. All incidences of ill health, or accidents, will be recorded. Parents/carers will be informed in the event of an accident/illness where children are attending an activity/event.

Behaviour: At Little Chefs Big Chefs, we promote positive behaviour and aim to act as positive role models. We focus on the praise of positive actions, attitudes and behaviour to gain respect.

We encourage all adults and children treat each other with respect, dignity, equality and fairness and encourage self-discipline and consideration for each other, local surroundings and property.  If any child displays inappropriate behaviour whilst attending any of our activities or services, we will ensure that the parent/carer is supported to deal appropriately with the incident. How a particular type of behaviour is handled will depend on the child, their stage of development and the circumstances. In the event that children/young people attend our sessions without a supervising parent/carer, a LCBC staff member will take responsibility. 

All adults, including staff, parents and carers are expected to act as positive role models. Discriminatory or offensive language and behaviour will not be accepted and will be challenged. Bullying is also unacceptable and adults who continue with anti-social or abusive behaviour will be requested to stop such actions. If they persist, the management or member of staff in charge reserves the right to ask them to leave our Community Hub.

Any incidents of unacceptable behaviour either by a child or adult will be recorded and signed by member of staff and witnesses.

Consent and contact forms will be issued to parents/carers whose children are attending sessions without them. It is essential that parents/carers are contactable in the event of emergency.

We accept no liability for personal injury or any loss of or damage to personal property whilst attending our sessions or visiting our Community Hub.

We currently accept credit/debit card/Apple Pay/Google Pay/PayPal payments. Cheques and  BACS may be accepted in certain circumstances when making payments online. All cheques should be made payable to Little Chefs Big Chefs CIC.

Other than corporates, we do not take provisional bookings and cannot secure your place on a course or activity until we receive full payment, which must be at least 48 hours prior to the course/activity/event date. 

Cancellations: For commercial bookings by organisations/schools, we need at least two week’s notice of cancellation otherwise we reserve the right to request 50% of the quoted fees. We need at least 72 hours notice for any changes to dietary requirements. 

Once bookings are made, these are non-refundable, nor transferable. 

Non Attendance: If you are unable to attend, notifications can be sent by email, text, or messenger. In the event that there are more than two instances of non-attendance by families, individuals of families, or individuals, where we have not been informed, we reserve the right to cancel future bookings. 

No refunds can be issued for non-attendance. 

Cancellations by Little Chefs Big Chefs CIC:

There may be instances where we need to cancel activities, events, sessions or trips due to low numbers. staff illness or circumstances beyond our control. In this instance, we will endeavour to inform those who have booked as soon as possible and issue an immediate full refund.

Please refer to our Privacy Policy.

Fair use: Users of the service are asked to be considerate of others when accessing food and non-foods. We have a restriction of one basket per household, regardless of family size, or the situation. There may be some occasions where this restriction is lifted, but users will be informed of this prior to accessing the service. All foods/items must be able to fit into one basket (not carried), with the exception of flowers. Our flowers are offered for a donation, reflective on the type and amount. We have limitations on some foods/items to be fair to everyone. If these limits are exceeded, surplus foods/items will be removed from the basket. There may be some occasions where this restriction is lifted, but users will be informed of this prior to accessing the service. This will be for that particular day only. 

Please ensure that you have the means to pay for your basket. We are not able to provide to provide a food bank service, but can signpost to various support agencies if needed. 

We guarantee that the food we have available has been stored according to the measures advised by the Food Standards Agency during our possession. We cannot control measures once the food leaves our premises.

Due to cross contamination of foods such as bakery, we have to advise that those with severe allergies should not use the Eco Market.

We reserve the right to refuse access to the service if we feel that this is being abused, foods/non-foods are being sold on, or if staff, volunteers or other users are treated with contempt or abuse. This will not be tolerated and our decision is final.

Free fruit for children; Each child visiting with their parents/carers during school holidays will be offered a piece of fresh fruit. Parents/carers must be responsible when giving these to their children. Fruit cannot be given for other children at home.

LCBC Pay It Forward Initiative: The Pay It Forward initiative can be used by any person against a basket of food from our Eco Market. In the instance that someone wishes to use a PIF, they should approach a member of the LCBC team prior to accessing food. If the basket contribution exceeds £3, service users will be asked to fund the remaining cost. In order to make for fair usage, we allow a maximum of one Pay It Forward note (£3) to be used every fourth visit.
We reserve the right to offer discretion, as well as prevent further access if we feel the initiative is being abused.

We do appreciate that many people face immense financial struggles, therefore, those who need further financial or food support, will be signposted to relevant services.

LCBC Gift Vouchers: Our Gift Vouchers can be purchased in our hub to use against Eco Market basket costs. 
There is no limit to the amount of vouchers purchased, or used in one transaction, though we will not be able to issue cash/card refunds for any underspend.

Vouchers must be signed by a member of our LCBC team and dated to be valid. They cannot be exchanged for cash. 

All individuals ages 2 years and over will require a seat. Only children younger than 2 years are legally allowed to sit on laps. If you require a space for a car seat, you will be required to purchase a ticket.

Parents/carers are fully responsible for their children when accompanying them on trips. LCBC Team Members will take full responsibility for children when they are unaccompanied.

The bus company, or Little Chefs Big Chefs CIC cannot be held responsible for liable for any lost, stolen, or damaged belongings.

We are unable to issue refunds for cancellations or non-attendance. We are not responsible for any passenger left behind if they have not returned to the designated collection point at the given time.